What Makes this Business Offering Unique?

Verbal Judo does not waste time in educational theory.

Verbal Judo's tactical communication strategies has been taught with proven success in the hardest arenas available. In law enforcement, where tensions and emotions run high, control over such encounters is necessary if everyone is to stay safe. Verbal Judo has been used to calm people, demonstrate their best interests within the law, and preserve the peace. This makes the police officer safer and thereby better able to handle the problem by addressing the person’s needs, not simply arguing about demands.

Since 1984, the skills provided through the Verbal Judo Institute has been instrumental in helping people resolve their differences and build better relations. Verbal Judo for police has been adopted by numerous corporations and businesses because the pitfalls that cause communication errors between police and the public can also be found in customer and management situations, with our families at home, and with people we meet on the street. To earn and keep respect we must control what we say and how we behave in the presence of others

In business, like law enforcement, our personal feelings are secondary to the bottom line, and we must find ways to work with people we might not personally like. Verbal Judo teaches that we must perform as if we were on stage, regardless of our personal feelings and a "Habit of Mind" approach must be maintained to avoid personalising insults or criticism. True skill is the ability to persuade people to a different solution, one more in line with our goal so both the organisation and the customer are served.

DO YOU NEED VERBAL JUDO?

Liability and accountability are stronger issues now than ever before, and to survive and be successful we must professionally enhance the way we perform and communicate with others around us. When you deal with people, do you want to be more skillful with your presence and words? Have more confidence and self esteem? Have a plan ready and know exactly how to handle verbal resistance and confrontation? If so Read on-

Every day, whether at home with family / children, at work with employees / supervisors, or in the public arena, we are often faced with continuous competing issues, pressure, resistance, confrontation, and at times impending violence.

Employees are told 'be professional', be polite, stay calm, don’t take it personally, and most of us have heard one or more of those statements, however, here is the problem. Most of us have never been trained in how to do these things – Under Pressure.

To remain calm and in control under pressure you need to be tactically trained in the use of your presence and words. Verbal Judo gives you exactly that, a system of specific tried and tested tactics and patterns of behaviour which will allow you to respond professionally under all conditions.

Content – Excellent – covers most of my work and problems. Presentation excellent – I could relate to and understand everything. This is rare. I would recommend this course to anyone. Staff – Queensland Rail – Queensland, Australia

Content – Very relevant with lots of useful examples. Having done the workshop makes me feel more confident in confronting people doing the wrong thing. Presentation Excellent, very empowering and engaging. Very enjoyable to listen to. The use of lots of questioning and involving the group made the day very worthwhile. Thank you very much! Staff – Rottnest Island Authority.

Content very well organised and easy to understand. Works well to incorporate in any situation regardless of priority. Brilliantly presented by someone who has earnt my Respect. The course was clearly set out and interesting in every way. Thank you Will, I have learnt a great deal within the day. I am usually a vulnerable person who wouldn't cope normally with difficult situations. I'm Sure I will now. Staff - Hospital- Perth Western Australia