Verbal Judo training courses available  throughout Australasia

Verbal Judo Australia offers the following negotiation and tactical communication training to organisations throughout Australasia, and can tailor programs to suit individual requirements.  

All courses are held on clients premises and costs are charged on a daily rate.

         

        

      *   Verbal Judo for The Contact Professional 

                 for government and private business professionals

 

                 [The Contact Professional]

 

 

      *   Verbal Judo for Law Enforcement

            [Law Enforcement 2 Day]  [Law Enforcement 1 Day]

 

    

      *   Verbal Judo for Managers

              [Managers]

 

      *   Keynote Addresses

                    

 

 

      

         

 

         Verbal Judo Information Flyer

 

               [Page 1    Page 2]

 

 

          Course Inquiry Form

           [Inquiry Form]

 

Verbal Judo is the principle of Judo itself - using the energy of others to master situations. It contains a set of communication principles and tactics that enable the user to generate co-operation and gain voluntary compliance in others under stressful conditions, and how to use appropriate Presence and Words as force options in any action which places the employee and the public at odds with each other.

Verbal Judo teaches a philosophy of how to look creatively at conflict, offering specific, powerful, and useable strategies to resolve tense situations. You will learn to respond to situations, rather than react to personal feelings, understanding how to deal with difficult people using conflict management tactics to defuse confrontive encounters.

Verbal Judo has precisely defined training goals that address concerns of importance, both to organisations and the individual:

MANAGE CONFLICT
Employees learn to use conflict management techniques to prevent confrontations becoming volatile situations, and can thereby save themselves from unnecessary conflict, tension, and abuse, and above all enhance their personal safety.

IMPROVE PROFESSIONALISM
Employees recognise the impact their words have on the public and use language appropriate to each encounter. They perform well before audiences they encounter, thus creating a positive business attitude.

REDUCED VICARIOUS LIABILITY
Employees who handle public encounters skilfully and professionally are less likely to generate complaints and lawsuits. Those trained in Verbal Judo will be able to describe their reasoning and explain their actions according to professional principles.

• [Frequently Asked Questions]